First Impressions at the Doctor's office matter
During this brief 10-minute video, I discuss the typical visit to the doctor's office, which begins with a request for payment following by instructions to fill out pages of forms.
First impressions are important, and I think doctors can do better!
While payment is important, it doesn't have to be the first interaction. A warm greeting, an expression of concern regarding the patient's health, and a thank you for choosing that particular doctor and arriving on time is an alternative script that can be modified according to the individual circumstances. Couldn't office personnel be trained to offer a little compassion before reaching into the patient's wallet?
I also remind the audience of last week's Episode #173 with Susan Landers, MD, where we discussed her new book, "Good Enough is Your Superpower." This discussion is especially pertinent to women physicians who suffer from perfectionism!
Next week, I'll talk with Dr. Mike Myers about his new book, "The Vaccine Bible." Dr. Myers, a recently retired family physician, takes the mystery out of vaccines in this down-to-earth resource that includes the history, efficacy, and applicability of vaccinations.
Thanks for joining me on "The Art of Medicine with Dr. Andrew Wilner."
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