https://www.youtube.com/watch?v=-iWTh_aEz3g&t=96s During this brief 10-minute video, I discuss the typical visit to the doctor's office, which begins with a request for payment following by instructions to fill out pages of forms. First impressions are important, and I think doctors can do better! While payment is important, it doesn't have to be the first interaction. A warm greeting, an expression of concern regarding the patient's health, and a thank you for choosing that